Return and refund policy

Effective Date: July 16, 2026

At Triple S Safety, we are committed to providing high-quality safety training and exceptional customer service. We understand that circumstances may change, and this Refund Policy outlines when refunds may be issued for purchases made through our website or online training platform.

Refund Eligibility

To be eligible for a refund, all of the following conditions must be met:

• Your purchase or automatic renewal was made within the previous 72 hours.
• The course has not been started. This includes, but is not limited to:
  
  • Logging into or attending any portion of a live instructor-led online class.
  • Accessing or beginning a self-paced online course.
  • Attending any portion of an onsite or in-person training session.
• You have not attempted any quiz, test, or final exam associated with the course.
• You have not requested or received a certificate, wallet card, or other proof of course completion.
• You have not been notified that physical training materials, merchandise, or certification items have been shipped.

Once a course has been started, it is no longer eligible for a refund, regardless of the amount of course completed.

If any of the above conditions have not been met, the purchase is generally not eligible for a refund.

How to Request a Refund

Eligible refund requests must be submitted in writing within 72 hours of purchase by emailing:

onlinetraining@triplessafety.com

Please include:

• Your full name
• Proof of purchase or receipt
• Course name
• Date of purchase
• A brief explanation for your refund request

Incomplete requests may delay processing.

Refund Review Process

Once your request is received, Triple S Safety will review your eligibility under this policy.

If approved, refunds will be issued to the original method of payment whenever possible.

Please allow 5–10 business days for approved refunds to be processed, although processing times may vary depending on your financial institution or payment provider.

Non-Refundable Purchases

The following purchases are generally non-refundable:

• Any course that has been started, including self-paced, instructor-led online, onsite, or in-person training.
• Courses where a certificate, wallet card, or other proof of completion has already been issued.
• Purchases made more than 72 hours before the refund request.
• Digital products, downloadable materials, or online training content that has been accessed.
• Training materials, merchandise, or certification items that have already been shipped.
• Fees associated with replacement certificates, replacement cards, expedited shipping, or administrative services.
• Customized safety programs, consulting services, onsite training, or other services that have already been performed, unless otherwise agreed to in writing.

Instructor-Led Training

Students who register for instructor-led online or onsite training and are unable to attend should notify Triple S Safety as soon as possible.

Whenever possible, we will work with students to reschedule their training in accordance with our Training Policy. Refund eligibility for instructor-led courses is subject to the conditions outlined in this Refund Policy.

Automatic Renewals

If a course or subscription includes automatic renewal, refund requests for renewal charges must also be submitted within 72 hours of the renewal date and must otherwise meet the eligibility requirements described above.

Cancellations

Cancelling a course registration does not automatically qualify for a refund. Refund eligibility is determined solely by the terms of this policy.

Exceptions

Triple S Safety reserves the right to review unique situations on a case-by-case basis and may issue refunds or account credits at its sole discretion where circumstances warrant.

Nothing in this policy limits any rights that may be provided under applicable law.

Changes to This Policy

Triple S Safety reserves the right to modify this Refund Policy at any time. Any changes become effective upon posting to our website, and the revised Effective Date will be updated accordingly.

Contact Us

If you have questions regarding this Refund Policy, please contact us:

Triple S Safety
Website: https://www.triplessafety.com
Phone: (806) 412-9962
Email: onlinetraining@triplessafety.com